When to refer

Common reasons for referral
Adults with newly diagnosed diabetes
Insulin pump assessment, initiation or ongoing review
Insulin initiation, titration or treatment intensification
CGM commencement and optimisation
Support post diabetes emergency (DKA/servere hypoglycaemia)    
Structured diabetes self-management education
Pre-conception planning , diabetes-in-pregnancy and gestational diabetes support (selected cases in partnership with the treating Endocrinologist)
People living with pre-diabetes or diabetes that would benefit from multidisplinary, colaborative support.    
Diabetes and exercise support 
Outside scope
Children (<16yrs) — please refer to paediatric services
Young people aged 16–17 are considered case by case, where they can consent and participate independently in their care.
Acute diabetes emergencies, including DKA 
Inpatient or hospital-in-the-home management
Conditions outside the diabetes scope of practice
For anything urgent, please direct the patient to their nearest emergency department or usual acute pathway.

Referral pathway

01

Send a referral

Referrals may be sent via HealthLink (EDI - ahayesnp), submitted through the secure online referral form below, emailed to referrals@alanahayes.com.au, or provided to the patient to arrange an appointment directly 

02

Patient enquiry & triage

Referrals received via HealthLink, the secure online referral form, or email will be reviewed and triaged. The patient will be contacted directly regarding appointment options and next steps. For more urgent referrals, please call or text 0493 398 354.

03

Appointment & correspondence

Following the appointment, or when significant changes are made to a person’s diabetes management plan, correspondence will be sent to the referring clinician and other treating clinicians involved in the patient’s care, with the patient’s consent.

04

Ongoing care

Where ongoing review is appropriate, further appointments and correspondence will be arranged as needed to support clear, coordinated care.

Secure online referral form for healthcare professionals

Please complete the form below to submit a referral through the secure Halaxy portal.